Delivery and Shipping

The customer shall be wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.

Should the delivery be unsuccessful for any reason, the delivery will be rescheduled to the next delivery slot subject to availability. This is to avoid causing delays or disruptions to subsequent deliveries planned for the day.

Commune reserves the right to change the delivery date due to any unforeseen circumstances. Commune will act within our means to notify you at the soonest of any possible delays or difficulties. Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.

For Johor, orders above RM5k are FOC, for Kuala Lumpur only furniture orders above RM3k is FOC. For Melaka, only furniture order, delivery is free

Delivery fees are waived for orders above RM 20K for all states in Malaysia except Johor, Melaka, and Kuala Lumpur, unless explicitly stated by Commune.

Our delivery fee includes:

• processing of your order
• handling, packing of the products
• packing
• and delivery (including assembly of products) to a location of your choice within Malaysia

For self assembly, do follow AI (assembly instructions) provided, any errors in assembling or not following the AI, will result in warranty being revoked. Commune provide installation for complex furniture. For East Malaysia, installation is not provided.

Delivery: Monday - Friday, 9:00 AM - 5:00 PM

Non-lift accessible level: RM90 chargeable from 3rd storey onwards. Up to maximum of 5th storey. Unable to deliver with no lift beyond 5th storey.

Should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.

For orders under RM20k, we provide delivery services at a payable fee depending on the locations. We only deliver from Monday – Friday, from 9 am - 5 pm. Delivery will not be provided on Saturday, Sunday and Public holiday.

At the point of purchase, the sales personnel will reserve a delivery slot for the customer subject to availability.

Any rescheduling of delivery will have to be done 3 working days in advance or a rescheduling fee will be charged. The rescheduling of delivery will also be subject to availability. (Do note that delivery slots will be limited during peak periods or after-sales events.)

Our in-house deliveries will be scheduled into different timeslots (e.g, 9 am - 12 pm, 1 pm - 5.30 pm), and we are unable to deliver at a specific or fixed timing e.g. 10 am or 3 pm. The time slot allocated for the delivery will only be advised 2-3 days before the scheduled date.

All deliveries are planned at the discretion of our logistics provider and as such, we regret that we will not be able to accommodate all timing requests. However, property restrictions made known immediately, when possible, and will be taken into consideration when delivery time slots are planned.

The option of Self-Collection is available and can only be done Commune Lifestyle Sdn Bhd Block C, Lot 9, Mukim Senai-Kulai, PO Box 79, 81400 Senai, Johor. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.

Delivery timing on an actual day can occasionally be affected due to traffic conditions and unfavorable weather, etc. These are unfortunate but beyond our control. In such cases, the delivery team will make the best effort to notify the customer of any possible delays.

However, we will not be liable for such delays. We kindly ask for your understanding in the matter.

Commune will only be able to allow storage from the point of sale as below:

PRODUCT TYPE & MAX DURATION

MTO (Made-to-order) - 6 Months

Regular Orders - 3 Months

*Promotional - 1 Month

*Products purchased as-is display clearance, or warehouse sales clearance.

If the storage period exceeds the stipulated time, storage charges will be imposed as follows:

ORDER VALUE & STORAGE FEES

< MYR 1000 - MYR 50 monthly per item

> MYR 1000 - 5% of the item price

*rates are not pro-rated and will be charged for the full month

When receiving delivery of the order, the customer or appointed party shall inspect the item(s) and surroundings (home/delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write to enquiries.jb@thecommunelife.com with a short description and with photos attached. The team will revert to you in 3 working days.

In the event that an exchange cannot be done, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges will depend on the availability of the item / next available shipment.

Should the customer not comply with this clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.